Welcome to RuthCharms.com, your destination for handcrafted jewellery. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

RuthCharms.com is a business that specializes in creating and selling high-quality handmade jewellery. By visiting our website and placing an order, you agree to abide by these Terms & Conditions.

2. Product Information

All jewellery products on RuthCharms.com are handmade with great care. We make every effort to accurately display the colors, designs, and sizes of our products. However, due to the nature of handmade items, there may be slight variations in appearance. We are not responsible for any discrepancies in color or design due to different screen resolutions or lighting conditions.

3. Orders and Payments

• Orders can be placed through our online store at RuthCharms.com.
• We accept payments through secure payment gateways. Payments must be made in full before items are shipped.
• All prices are listed in your preferred currency and include any applicable taxes. Shipping fees are calculated at checkout.
  
  

4. Shipping and Delivery

• Once your order is confirmed and payment is received, we will process and deliver your items within 5-7 business days.
• Shipping costs and delivery times will vary depending on your location. Please note that we are not responsible for any customs duties or import taxes that may apply to international shipments.
• We are not responsible for any delays or lost packages once an order is shipped.
  
  

5. Exchange Policy

At RuthCharms.com, customer satisfaction is very important to us. We offer an exchange-only policy for all orders. If you wish to exchange your item, the following terms apply:

• Exchanges are allowed within 10 days of receiving your order. After this period, no exchanges will be accepted.
• Items must be in their original condition, unworn, and with all tags intact.
• To initiate an exchange, please contact us at team@ruthcharms.com within 10 days of receiving your item. You will be provided with instructions for returning the item.
• The customer is responsible for the return shipping costs, and we recommend using a trackable shipping service.
• Once we receive the returned item and confirm it meets the exchange criteria, we will process the exchange.
• Exchanges are subject to product availability. If the requested item is out of stock, we will offer you the option of choosing another product or store credit.
  
  

6. No Refunds

• RuthCharms.com does not offer refunds. We only accept exchanges under the conditions mentioned above.
• Please carefully review your order before completing your purchase. If you have any questions about a product, please reach out to us before purchasing.
  
  

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at team@ruthcharms.com. We will investigate the issue and arrange for a suitable exchange or resolution, provided the issue is reported within 10 days of receipt.

8. Privacy and Security

We are committed to protecting your privacy. Any personal information you provide during the purchasing process will be used solely for the purpose of fulfilling your order. We do not share or sell your personal information to third parties.

9. Intellectual Property

All content, images, and designs on RuthCharms.com, including the jewelry itself, are the intellectual property of RuthCharms.com and are protected by copyright laws. You may not use any content from the site without our express permission.

10. Liability

While we strive to provide accurate and up-to-date information, RuthCharms.com is not liable for any errors or omissions in the content of this site. We are also not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

11. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting. It is your responsibility to review these terms regularly to stay informed of any updates.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, and any disputes will be resolved in the courts located in Siliguri.

Contact Us If you have any questions about our Terms & Conditions, Exchange Policy, or any other inquiries, feel free to reach out to us at:

Email: team@ruthcharms.com
Phone: +918918936926

Maintenance
This Website is Managed by MAHAKAL TEA TRADE ( Proprietor : Samiran Sinha ) 

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
RuthCharms
Suravipally
Chopra
NORTH DINAJPUR, West Bengal 733207
India
Phone: +918918936926
Email: ruthcharms@gmail.com