FAQ

Get quick answers to common questions. Need more help? We're here for you!

Refund

No, RuthCharms.com does not offer refunds. We have an exchange-only policy, which means you can exchange your item for another product or store credit within 10 days of receiving your order. Please ensure that the item is unused, unworn, and in its original condition with all tags and packaging intact to be eligible for an exchange.

What should I do if my item is damaged or defective?

If your item arrives damaged or defective, please contact us immediately at team@ruthcharms.com within 10 days of receiving your order. We will work with you to resolve the issue by offering an exchange or a replacement at no extra cost. Please provide a photo of the damage or defect, your order number, and a brief description of the issue to help us process your claim quickly.

Can I exchange an item if I changed my mind?

Yes! While we do not offer refunds, you can exchange your item for another product within 10 days of receiving your order. To qualify for an exchange, the item must be unused, unworn, and in its original condition with all tags and packaging. Please contact us at team@ruthcharms.com to initiate the exchange process.

Delivery

How long will it take for my order to be delivered?

Once your order is confirmed and payment is processed, we aim to ship your item within 5-7 business days. Delivery times vary depending on your location and the shipping method selected at checkout. Please note that shipping times may be longer during busy seasons or due to factors outside our control, such as customs delays.

Do you offer international shipping?

Yes, we do offer international shipping to a variety of locations. Shipping fees and delivery times for international orders will be calculated at checkout based on your delivery address. Please note that any customs duties or taxes are the responsibility of the customer and are not included in the price of shipping.

What should I do if my order hasn't arrived or is delayed?

If your order hasn’t arrived within the expected time frame, please check the tracking information provided in your shipping confirmation email. If there is still an issue or your package appears to be lost, please contact us at team@ruthcharms.com. While we cannot be held responsible for delays caused by the carrier or issues beyond our control, we will do our best to assist you in resolving the situation.

Shipping & Returns

What shipping options do you offer?

We offer a variety of shipping options to suit your needs. At checkout, you can choose from standard, expedited, or express shipping, depending on your location. Shipping costs will be calculated based on the method you select and the destination of your order. Delivery times vary, with standard shipping typically taking 5-7 business days for domestic orders, while international shipping times depend on the destination.

Can I return an item I no longer want?

We do not offer refunds, but we do accept exchanges on items that are unused, unworn, and in their original condition. You may return your item for an exchange or store credit within 10 days of receiving your order. If you wish to initiate an exchange, please contact us at team@ruthcharms.com for return instructions. Please note that the customer is responsible for return shipping costs.

My order hasn't arrived yet. What should I do?

If your order has not arrived within the expected delivery time, please check the tracking information sent to you in the shipping confirmation email. If there are any issues with the tracking or if the package is delayed, please contact us at team@ruthcharms.com. While we cannot be responsible for delays caused by the carrier, we will do our best to assist you and help resolve the situation.

Payment

What payment methods do you accept?

We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard, American Express), UPI, and other major payment gateways. All payments are processed securely to ensure your information is protected.

Why was my payment declined?

There are several reasons why a payment might be declined, including issues with your card’s billing information, insufficient funds, or problems with your bank or payment provider. Please double-check the payment details you entered, ensure there are sufficient funds in your account, and confirm that your payment method is valid. If the issue persists, contact your bank or payment provider for further assistance. If you’re still having trouble, feel free to contact us at team@ruthcharms.com, and we can help guide you through the process.

Can I pay using multiple payment methods for a single order?

Currently, we only accept one payment method per order. If you wish to split payment across multiple methods, we recommend using a gift card or store credit in addition to your primary payment method. If you have further questions or need assistance with your payment, please reach out to us at Currently, we only accept one payment method per order. If you wish to split payment across multiple methods, we recommend using a gift card or store credit in addition to your primary payment method. If you have further questions or need assistance with your payment, please reach out to us at team@ruthcharms.com.